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Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance. For more information about Accenture Operations Poland, please visit our website.

As a Change Management Analyst, you’ll play a key role within the Process Governance and Advisory (PGA) team, collaborating with stakeholders to develop and maintain high-quality operational processes that align with our strategic goals.

Your work will focus on documenting and optimizing new workflows, identifying areas for improvement and ensuring process consistency, compliance and long-term scalability.

THE WORK:

• Act as a backup team leader when needed.

• Design and develop new operational processes from end to end.

• Lead the documentation and testing of operational procedures (e.g. desktop procedures, process/system flows) in line with Client's standards.

• Identify operational risks and present recommendations for process improvements to enhance stability and scalability.

• Collaborate with the Client's subject matter experts to define success metrics and service level agreements for vendor teams.

• Act as the primary point of contact for onsite Client's managers and vendor partners.

• Evaluate and analyze Change Requests for potential risks, inefficiencies, and gaps, offering actionable recommendations to the Global Manager.

• Contribute to the design of future programs and processes in partnership with global teams and clients.

• Work with internal specialists (HR, Communications, Learning & Development, Organizational Development) to support successful project implementation.

• Use customer feedback to guide and implement service improvement initiatives.

• Liaise with internal and external stakeholders to address quality concerns.

• Handle ad hoc reporting, queries, and projects as needed.

Flexible: The work location for this role may include a mix of working remotely, onsite at a client or in an Accenture office - depending on specific project circumstances.

With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

WHAT’S IN IT FOR YOU?

• Thrive in an exciting workplace that values and celebrates diverse perspectives. Contribute to a creative environment where your ideas are welcomed.

• Access continuous learning opportunities.

• Work on projects for international clients, expanding your skills set.

HERE’S WHAT YOU’LL NEED:

• Excellent written and communication skills in English. (min. B2 level).

• Full-time availability, 8 hours daily from Monday to Friday.

• 2–3 years of experience in Order to Cash, Accounts Payable, Financial Services, or Banking is preferred.

• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).

• Strong competencies in: initiative, solution orientation, collaboration, organizational commitment, providing direction, and influencing others.

• Proven skills in project management, client negotiation, and data analysis.

Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.

BONUS POINT IF YOU HAVE:

• Degree in a relevant field (finance, accounting, project management etc.)

• Experience with payment and banking tools.

• Subject matter expertise.

• Familiarity with SQL and analytics tools.

WHAT WE OFFER:

• Hybrid mode of work (after the first 3 months).

• Using foreign language and new technology solutions daily, cooperating with various global Clients.

• Individual support of a People Lead and a specific path of professional development, as well as dedicated Buddy, who will help you in adjusting to the new workplace.

• A wide training package (soft, technical, and language training offer, access to the e-learning platforms).

• Employee Assistance Program - legal, financial, and psychological consultations.

• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.

• Paid employee referral program.

• Private medical care, life insurance.

• Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).

• Modern, ecological office with convenient connection for all means of transport (incl. chill room, game room, free bicycle parking and coffee-breaks).

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WHAT WE BELIEVE:

Accenture does not discriminate against candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation, or any other basis impermissible under Polish law.

All our leaders are committed to building a better, stronger, and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.

Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.

Clicking apply I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes, and that it is a data controller within the meaning of GDPR. More information about Accenture (and if necessary also its representative) can be found here: https://www.accenture.com/pl-pl/privacy-policy

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About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com

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