Project Role : IT Service Management Representative
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : Service Excellence
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will involve supporting the infrastructure service management lifecycle, ensuring client satisfaction, and managing risks associated with services. You will provide operational support to ensure that production systems and devices are consistently online and available, contributing to the overall efficiency and effectiveness of IT operations. Responsible for tracking progress of overnight network transformation at US based locations, monitoring and reviewing of deployment issues. Compiles information and prepares hourly reporting. Creates ‘night of’ summary report for leadership / executives at the end of the deployment shift. Gathers lessons learned for the team to refine and enhance processes. Transitions between 3 conference bridges during deployment nights to proactive gather information and issues. Roles & Responsibilities:- - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Monitor and report on service performance metrics to identify areas for improvement. Professional & Technical Skills:- Must To Have Skills: Proficiency in Service Excellence. - Strong understanding of IT service management frameworks and best practices. - Experience with incident management and problem resolution processes. - Ability to analyze service performance data and implement improvements. - Familiarity with service level agreements and client relationship management. Additional Information:- The candidate should have minimum 5 years of experience in Service Excellence. - This position is based at our Pune office. - A 15 years full time education is required.15 years full time education

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