hero

Explore Tech Jobs in Milwaukee

Service Delivery Ops Analyst

Accenture

Accenture

IT, Operations
Posted on Jul 28, 2025
Skill required: AML fraud mgmt. - Financial Crime & Fraud Management
Designation: Service Delivery Ops Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Risk & Controls Analyst will be a key member of the Client’s Operations Team, supporting the day-to-day management of the First Line of Defense risk management framework and related activities. This role involves working collaboratively across the bank to identify, assess, monitor, and mitigate operational risks. Strategize, architect, Analyse, design, implement and contribute to engagements involving tools and processes associated with the prevention (or management ) of fraud.
What are we looking for? •Banking, Financial Services •4+ year of BFSI experience with atleast 3 years in AML Name / Transaction Screening operations and atleast 1 year as Quality Analyst •Perform quality checks on completed analyst/senior analyst files •Provide coaching/feedback to analysts on both individual cases & wider process challenges/ changes •Act as an escalation point for project – providing clear and concise guidance in line with agreed project policies/procedures •Provide SME guidance to Analysts •Identify / escalate process gaps / issues and work with client QA lead / Process team to fix gaps •Act as a decision maker in reviewing Quality Assurance process/policy for remediation •Establish and maintain excellent working relationships with stakeholders at all levels •Sanctions Screening •Educated to Degree Level •Minimum of 3 years’ experience of working with KYC / AML screening team •Minimum of 1 years’ experience as a Quality Analyst •Relevant financial service experience, ideally within risk, compliance or financial crime. •Ability to research, making use of the Internet and on-line systems •Excellent knowledge of the regulatory environment is highly desired •Excellent written and verbal communication skills •Drive, Determination and Passion to succeed •Strong Attention to detail & an analytical insight •Detail oriented, with the ability to work independently and multi-task effectively •Flexible to work in rotational shifts, time management, and ability to prioritize and work effectively to tight deadlines.
Roles and Responsibilities: •In this role you are required to do analysis and solving of lower-complexity problems • Your day to day interaction is with peers within Accenture before updating supervisors • In this role you may have limited exposure with clients and/or Accenture management • You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments • The decisions you make impact your own work and may impact the work of others • You will be an individual contributor as a part of a team, with a focused scope of work • Please note that this role may require you to work in rotational shiftsAny Graduation

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com

Equal Employment Opportunity Statement


All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.