#LI-GM

Key Responsibilities:

• Act as the first point of contact for technical support on Tencent Cloud products
• Handle incoming tickets via phone, live chat, and ticket
• Troubleshoot basic issues related to CVM, COS, VPC, CLB, etc.
• Escalate unresolved cases to second-line teams
• Maintain high customer satisfaction and timely response
• Document cases and contribute to internal knowledge base

• Bachelor's degree in IT, Computer Science, or related field
• Strong knowledge of networking fundamentals (TCP/IP, DNS, VPN)
• Experience with Linux/Windows server environments
• Familiarity with Tencent Cloud services preferred
• Good communication and customer service skills
• Preferred certifications: Tencent Cloud TCA/TCP

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

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