About Role:

Mobility operates one of the world's largest corporate travel programs, covering business travel, assignments, and events. We deliver a world-class service to our customers, allowing them to focus on what matters most.

Responsible for managing and coordinating employee travel within the organization for the respecitve Market Unit. This role ensures seamless travel experiences by handling bookings, approvals, policy compliance, supplier management, and real-time support for employees traveling on business.

Key Responsibilities:

• Travel Planning and Approvals: Collaborate with employees to understand their travel needs, preferences, and budget constraints. Approve detailed travel itineraries, including transportation, accommodation, and activities, ensuring they align with employee objectives and company policies.
• Booking and Reservations: In collaboration with tools, assist in making travel arrangements, including flights, hotels, ground transportation, and activities, using appropriate booking systems and tools. Confirm reservations, enable changes or cancellations, and provide employees with all necessary travel documents.
• Supplier Management: Supports supplier relationship activities by coordinating with suppliers for operational tasks, tracking performance metrics, and ensuring timely delivery of goods or services. Understands contract terms and escalates issues appropriately. Builds rapport with key supplier contacts.
• Travel Coordination: Communicate travel details to employees, including departure and arrival times, transportation options, hotel check-in procedures, and contact information for local representatives. Provide clear instructions and address any questions or concerns from employees.
• Travel Policy Compliance: Stay updated on company travel policies and ensure employees' adherence to them. Guide employees regarding travel policy requirements, restrictions, and procedures.
• Travel Support: Serve as a resource for employees, assisting them with travel-related inquiries, issues, and emergencies. Collaborate with the necessary departments to resolve any travel-related problems.
• Travel Documentation: Maintain accurate and up-to-date records of travel arrangements, expenses, and employee communications. Ensure proper documentation and case management is maintained in compliance with data protection and confidentiality policies.
• Stakeholder Management: Manages relationships with multiple stakeholders across business units, ensuring alignment on priorities, timelines, and outcomes. Demonstrates empathy, assertiveness, and proactive communication.
• Project Management: Supports medium-to-large cross-functional projects from planning to delivery. Ensures that project goals align with broader business objectives and delivers value within time and budget.

Must have

• Strong written & verbal communication skills, including advanced PowerPoint & Excel
• Excellent attention to detail
• Ability to simplify complex themes
• Proven teaming skills and ability to work with large and complex global teams
• Strong Stakeholder Management
• Experience of Change Management; Process Design / Process Improvement
• Open to work in flexible working hours including weekends/ holidays if required

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