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Infra Tech Support Practitioner

Accenture

Accenture

IT, Customer Service
Posted on Aug 19, 2025
Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Site Reliability Engineering
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Role: Network Site Reliability Engineer (SRE), Career Level 10 Role Description: We are seeking a skilled and proactive Network Site Reliability Engineer (SRE) with a minimum of 5 years of experience in managing and automating enterprise-scale network infrastructures. The ideal candidate will have hands-on experience with Cisco Meraki solutions, strong scripting capabilities, and a solid understanding of Infrastructure as Code (IaC) using Terraform. This role demands a balance of operational excellence, automation mindset, and deep technical expertise in both legacy and modern networking technologies. Must Have Skills: - Cisco Meraki network design, deployment, and troubleshooting - Legacy and modern network technologies (e.g., MPLS, BGP, OSPF, SD-WAN, VXLAN) - Network architecture and design for scalable enterprise environments - Network security principles, firewalls, VPNs, and segmentation - Scripting skills (Python, Shell, Ansible) for automation - Infrastructure as Code (IaC) using Terraform - Experience with network monitoring tools (e.g., SolarWinds, Wireshark, NetFlow) Good to Have Skills: - Cloud networking experience (AWS, Azure, GCP) - Familiarity with compliance standards (e.g., ISO 27001, NIST, SOC2) - Experience with CI/CD pipelines and version control (e.g., Git) Job Requirements: Key Responsibilities: - Design, implement, and maintain secure and scalable network architectures - Administer and troubleshoot Meraki and traditional network infrastructures - Analyze network performance and recommend mitigation strategies - Develop and maintain automation scripts and workflows using Terraform and scripting languages - Ensure compliance with security and regulatory requirements - Collaborate with cross-functional teams for network integration and support - Document network configurations, procedures, and best practices Technical Experience: Minimum of 5 years of experience in network engineering, including Meraki deployments, automation scripting, and IaC practices. Strong expertise in performance analysis and modern networking technologies. Professional Attributes: Excellent communication and collaboration skills. Strong analytical and problem-solving abilities. Ability to work independently and drive network automation initiatives. Educational Qualification and Certification: Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field. Relevant certifications such as Meraki CMNA, CCNP, or equivalent are highly desirable.15 years full time education

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

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