We are seeking a SDM to support the daily operations of SAP BTP e-Invoice integration. This role is primarily focused on service coordination, incident handling, and ensuring smooth business operations in alignment with service management practices. The candidate will work closely with client / internal delivery team/ to ensure timely and compliant delivery for E-invoice processing.

Key Responsibilities:

Operational Support & Monitoring

• Monitor e-Invoice integration flows and ensure timely execution of transactions.
• Perform daily checks and validations to ensure system health and data accuracy.
• Identify and report issues, and coordinate resolution with technical support teams.

Incident & Request Management

• Log, track, and manage incidents and service requests using ITSM tools.
• Perform initial analysis and escalate technical issues as needed.
• Ensure incidents are resolved within agreed SLAs and documented appropriately.

Coordination & Communication

• Act as a liaison between client stakeholders, internal IT teams, and delivery teams.
• Communicate service updates, incident statuses, and planned changes clearly and professionally.
• Participate in regular service review meetings and contribute to improvement discussions.

Compliance & Documentation

• Ensure e-Invoice processes comply with local tax regulations and internal policies.
• Maintain accurate documentation of operational procedures, incidents, and changes.
• Support audit and reporting activities by providing necessary records and insights.

Continuous Service Improvement

• Identify recurring issues and suggest process or system improvements.
• Support testing and validation of changes and enhancements.
• Contribute to knowledge base and training materials for end users and support teams.

Qualifications:

• Bachelor’s degree in Information Technology, Business, or related field.
• 3–5 years of experience in IT support or SAP AMS roles, preferably in a managed services or outsourced environment.
• Familiarity with ITIL framework and service management tools (e.g., ServiceNow, Jira, Remedy).
• Basic understanding of SAP systems and e-Invoice business processes.
• Strong coordination, communication, and problem-solving skills.
• Fluent in English; Vietnamese proficiency is a plus.

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.