Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Microsoft Azure IaaS
Good to have skills : Microsoft Windows Server Administration
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Infra Managed Service Analyst, you will be responsible for identifying and solving issues within multiple components of critical business systems. Your typical day will involve working with Microsoft Azure IaaS and Microsoft Windows Server Administration to provide a dynamic service to our clients. Roles & Responsibilities: • Solid understanding of Azure IaaS & Windows Server administration (2016/2019/2022 preferred). • Hands-on experience with Azure IaaS, including virtual machines, storage accounts, VNET, NSG, Load Balancer, Application Gateway, Availability Zone, Backup & Restore, ASR • Experience with monitoring and alerting tools such as Azure Monitor and Log Analytics. • Strong troubleshooting skills related to Windows Server operating systems. • Working knowledge of PowerShell scripting for automation and administrative tasks. • Develop and maintain technical documentation, including standard operating procedures and troubleshooting guides. • Perform root-cause analysis and resolve system-level issues related to Windows Server OS. • Carry out disk and volume management tasks including partitioning, expansion, and optimization. • Monitor system performance, patch updates, and ensure system security and compliance. • Collaborate with cross-functional IT teams to ensure smooth operation of infrastructure services. • Good communication and documentation skills. • Participate in on-call rotations to provide 24/7 support for critical business systems. Professional & Technical Skills: • Microsoft certifications (e.g., AZ-104, MCSA, or similar). • Exposure to hybrid cloud environments. • Familiarity with ITIL, ITSM frameworks, monitoring tools and backup solutions. Additional Information: - The candidate should have a minimum of 2 years of experience in Microsoft Azure IaaS. - The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions15 years full time education

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