Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management, Service Desk Voice Support
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. You will be based in Bengaluru office. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide timely and effective service desk voice support to clients. - Troubleshoot and resolve technical issues related to service desk management. - Document and escalate complex technical issues to senior team members. - Collaborate with cross-functional teams to enhance service desk operations. - Assist in training junior professionals in service desk voice support. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support. - Strong understanding of ITIL framework and service desk best practices. - Experience in using service desk tools and ticketing systems. - Knowledge of remote desktop support and troubleshooting techniques. - Familiarity with incident management and problem resolution processes. Additional Information: - The candidate should have a minimum of 2 years of experience in Service Desk Management. - This position is based at our Bengaluru office. - A 15 years full-time education is required.15 years full time education

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