Key Responsibilities

• Troubleshoot end-user issues across various platforms including workstations, servers, networks, voice systems, and mobile devices.

• Handle endpoint service requests such as installations, upgrades, backups, monitoring, and break-fix analysis.

• Coordinate with vendors for hardware-related concerns and service provisioning.

• Escalate unresolved incidents and collaborate with internal teams or third-party providers.

• Maintain workstation security and data integrity through access control, patching, and configuration hardening.

• Support infrastructure tasks including preventive maintenance, network setups, and voice system monitoring.

• Participate in improvement initiatives and serve as a Dedicated Support Engineer when required.

Who We're Looking For

• Graduate of Engineering (preferably in Electronics & Communications, Computer, or Electrical Engineering) or B.S. in Computer Science / Information Technology.

• Experience in an IT-related role, with technical exposure to workstation/server/network/voice administration and PC hardware troubleshooting.

• Strong command of English (oral and written).

• Familiarity with standards such as ISO 20000, ISO 27001, ISO 22301, and CMMi for Services.

• Background in Service Support, Service Delivery, IT Service Management, and IT Operations.

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.