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Application Support Engineer

Accenture

Accenture

Software Engineering, Customer Service
Posted on Aug 21, 2025
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Netapp Network Attached Storage (NAS) Administration
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve technical challenges, ensuring the smooth operation of essential applications and systems. You will engage in problem-solving activities, analyze system performance, and contribute to the overall efficiency of business processes, all while maintaining a focus on delivering high-quality support to users and stakeholders. Roles & Responsibilities: • Should have sound experience in providing L3 support for Storage Management and support on Pure/NetApp SAN Storage and performed Storage SAN Migration. • Design and implement Pure Storage systems including installation, configuration, software upgrades, and storage provisioning. • Alert and resolve any performance issues and notify end-users. • Configure Replication for Disaster Recovery using Pure Protection Group Creation Recovery point and Snapvault/SnapMirror. • Plan and implement best practices for SAN solutions. • Create and update documentation for storage procedures. • Troubleshooting Critical Storage issue related to Pure and NetApp. • Provide architecture recommendations. • Planning and Execution of Storage based Migration. • SAN allocation/deallocation of Block Storage Professional & Technical Skills: • Should have sound experience in Pure storage and NetApp Storage high Availability, Disk technologies, RAID Levels, Snapshot/Snapvault technologies and Flexclone. • Good knowledge on SAN Storage like ISCSI and FCP protocols. • Experience with Brocade and Cisco SAN Switches. • Experience on Storage Pools, Tiering, LUN masking and zoning. • Proven skills in understanding customer storage requirements, implementing Fiber Channel and iSCSI SAN solutions, and integrating different operating systems and applications. • Should have knowledge about the ITIL framework. • Azure Cloud certifications will be an added advantage. Role Description: Candidate should be capable to provide L3/L4 operations on Pure & NetApp storage systems and has Storage migration experience. Must Have Skills: Pure & NetApp Storage Administration and Migration Good to Have Skills: Azure Cloud Job Requirements: - 7- 9 years of experience in Storage technology Professional Attributes: • Strong written and verbal communication skills, interpersonal skills. • Strong time management skills, problem solving and analytical skills. • Supervise the team. • Perform team management roles • Due to the 24X7 operations of the business, must be able to work a flexible work schedule, may include nights, weekends, and holidays. Additional Information: - The candidate should have minimum 5 years of experience in Netapp Network Attached Storage (NAS) Administration. - This position is based at our Bengaluru office. - A 15 years full time education is required.15 years full time education

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

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