Application Tech Support Practitioner
Accenture
IT, Customer Service
Posted on Aug 22, 2025
Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Quality Management, Service Desk Management, Service Desk Voice Support
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve utilizing your exceptional communication skills to ensure the seamless operation of our world-class systems. You will engage with clients to accurately identify their issues and leverage your extensive product knowledge to design effective resolutions, all while maintaining a strong focus on quality and client satisfaction. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Facilitate training sessions for junior team members to enhance their understanding of service desk operations. - Monitor and evaluate service desk performance metrics to identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Quality Management, Service Desk Management, Service Desk Voice Support. - Strong analytical skills to assess service desk performance and implement improvements. - Excellent verbal and written communication skills to effectively interact with clients and team members. - Ability to troubleshoot and resolve technical issues in a timely manner. - Familiarity with ticketing systems and service desk software. Additional Information: - The candidate should have minimum 2 years of experience in Service Desk Quality Management. - This position is based at our Pune office. - A 15 years full time education is required.15 years full time education
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Quality Management, Service Desk Management, Service Desk Voice Support
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve utilizing your exceptional communication skills to ensure the seamless operation of our world-class systems. You will engage with clients to accurately identify their issues and leverage your extensive product knowledge to design effective resolutions, all while maintaining a strong focus on quality and client satisfaction. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Facilitate training sessions for junior team members to enhance their understanding of service desk operations. - Monitor and evaluate service desk performance metrics to identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Quality Management, Service Desk Management, Service Desk Voice Support. - Strong analytical skills to assess service desk performance and implement improvements. - Excellent verbal and written communication skills to effectively interact with clients and team members. - Ability to troubleshoot and resolve technical issues in a timely manner. - Familiarity with ticketing systems and service desk software. Additional Information: - The candidate should have minimum 2 years of experience in Service Desk Quality Management. - This position is based at our Pune office. - A 15 years full time education is required.15 years full time education
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.