Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at accenture.com.

Role Description

We are looking for a skilled and communicative Service Management Engineer to join our team. In this role, you will be a key player in managing and improving our IT services. You'll work with clients and internal teams to troubleshoot and resolve technical issues, ensuring our systems run smoothly and efficiently. This position requires a strong technical foundation and the ability to work in a collaborative, fast-paced environment.

Main Responsibilities

• Service Management: Serve as the primary point of contact for service-related issues, using your expertise with ServiceNow to manage incidents, problems, and changes.

• Technical Support: Utilize your technical skills to analyze and resolve issues related to cloud platforms (preferably AWS and Google Cloud) and integration tools like MuleSoft.

• Stakeholder Communication: Act as a bridge between technical teams and business stakeholders, clearly communicating issue statuses, resolutions, and long-term solutions.

• Process Improvement: Apply your understanding of IT service management principles to identify areas for improvement within our workflows and processes.

• Life Science Compliance: Ensure all technical and service management processes adhere to life science industry standards, specifically related to Computer System Validation (CSV).

#LI-LATAM

Requirements

• Minimum High School Diploma/GED is required.

• Must have advanced technical English skills (B2+ or above)

• Service Management Experience: Proven experience in a Service Management role, with strong hands-on experience using a platform like ServiceNow.

• Technical Skills:

  • Experience with cloud platforms, preferably AWS or Google Cloud.

  • Familiarity with integration technologies, such as MuleSoft.

• Communication Skills: Excellent verbal and written communication skills with the ability to translate technical information for non-technical audiences.

• Industry Knowledge: Knowledge of the Life Science industry, specifically with experience in Computer System Validation (CSV).

• Nice to Have: An ITIL certification is a plus.

What we offer​

• Health and Life Insurance​

• Accenture days, 3 additional vacation days​

• On site doctor​

• Birthday leave​

• Internet reimbursement

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.