Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agendaSummary: As a Service Management Lead, you will oversee the delivery of various programs and projects while managing services effectively. Your typical day will involve coordinating projects through contract management, fostering relationships with key stakeholders, and ensuring that the strategic agenda is met with high levels of commitment from all parties involved. You will also engage with your team to drive performance and deliver solutions that enhance service delivery. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate communication between stakeholders to ensure alignment on project goals. - Monitor project progress and implement necessary adjustments to meet objectives. - Mentor team members to enhance their skills and promote professional growth. Professional & Technical Skills: - Required Skill: Expert proficiency in Infrastructure Service Management. - Additional Good To Have Skills: Experience with Customer Interaction Management. - Strong understanding of service delivery frameworks and methodologies. - Proficient in project management tools and techniques. - Ability to analyze and improve service management processes. - Excellent communication and interpersonal skills to engage with diverse stakeholders. Additional Information: - The candidate should have minimum 3 years of experience in Infrastructure Service Management. - This position is based at our Manila office. Minimum 3 year(s) of experience is required

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