Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.Summary: As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will involve supporting the infrastructure service management lifecycle, ensuring client satisfaction, and managing risks associated with services. You will provide operational support to ensure that production systems and devices are online and available, contributing to the overall efficiency and effectiveness of IT operations. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in troubleshooting and resolving technical issues related to customer support. - Maintain documentation of support processes and procedures to enhance team knowledge. - Engage with clients to understand their needs and provide tailored support solutions. - Monitor system performance and proactively address potential issues before they impact services. Professional & Technical Skills: - Required Skill: Expert proficiency in Customer Technical Support. - Additional Good To Have Skills: Experience with English Language, French Language. - Strong problem-solving skills to address customer inquiries effectively. - Ability to communicate technical information clearly to non-technical users. - Familiarity with IT service management tools and methodologies. - Experience in providing support for various IT systems and applications. Additional Information: - The candidate should have minimum 1 year of experience in Customer Technical Support. - This position is based at our Manila office. Minimum 1 year(s) of experience is required

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