Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Critical Incident Management
Good to have skills : Incident Management, Communications Development and Delivery, Agile Project Management
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve troubleshooting issues, ensuring system reliability, and collaborating with various teams to implement solutions. You will engage in both remote and onsite support, addressing hardware and software challenges while adhering to defined operating models and processes. Your role will be crucial in maintaining the operational integrity of services across multiple platforms, ensuring that all systems function optimally and efficiently. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate knowledge sharing sessions to enhance team capabilities. - Monitor system performance and proactively address potential issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Critical Incident Management, Incident Management, Communications Development and Delivery, Agile Project Management. - Good To Have Skills: Experience with Incident Management, Communications Development and Delivery, Agile Project Management. - Strong analytical skills to assess incidents and determine root causes. - Experience in troubleshooting hardware and software issues across various platforms. - Familiarity with operating system-level support and maintenance. Additional Information: - The candidate should have minimum 5 years of experience in Critical Incident Management. - This position is based at our Gurugram office. - A 15 years full time education is required.15 years full time education

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