Associate Mid-Revenue Cycle Technology Optimization
Advocate Aurora Health
Department:
Status:
Benefits Eligible:
Hours Per Week:
Schedule Details/Additional Information:
Remote, Full Time, 1st shift
Pay Range
$28.05 - $42.10Major Responsibilities:
Supports the analysis and documentation of Mid-Revenue Cycle operational workflows under the guidance of analysts and senior analysts.
Assists in mapping current and future workflows to support process optimization and system alignment with operational goals.
Participates in the execution of test plans and test cases to validate operational functionality during system changes.
Collaborates with Mid-Revenue Cycle Operations, Information Technology Services, and vendors to support application initiatives that impact Mid-Revenue Cycle performance.
Helps gather user requirements and contributes to the development of functional design specifications that reflect operational needs.
Maintains and updates process documentation, including workflow diagrams and user-facing reference materials.
Assists in conducting data integrity reviews and operational workflow audits to support continuous improvement in system-supported processes.
Participates in change control and quality assurance activities using departmental standards and regulatory guidelines.
Escalates system issues related to equipment, applications, and functionality to appropriate teams, ensuring timely resolution of operational disruptions.
Contributes to project tasks and timelines as assigned, with a focus on supporting Mid-Revenue Cycle performance goals.
Licensure, Registration, and/or Certification Required:
Epic certification (or equivalent) required within 1 year of hire.
Education Required:
Associate’s degree in Health Information Technology, Business, Healthcare Administration, or a related field. An equivalent combination of education and experience may be considered.
Experience Required:
Mid-Revenue Cycle certification (or equivalent) required within 1 year of hire.
Knowledge, Skills & Abilities Required:
Basic understanding of Mid-Revenue Cycle KPIs (e.g., DNFB, charge lag).
Familiarity with Epic EHR modules utilized within Mid-Revenue Cycle.
Exposure to supporting application users and collaborating with vendors or technical teams in a healthcare or business operations setting.
Foundational analytical skills with the ability to interpret data and assist in identifying operational needs and improvement opportunities.
Ability to document workflows and translate user feedback into system requirements
Willingness to learn structured problem-solving approaches to support issue identification and resolution.
Effective written and verbal communication skills, with the ability to work collaboratively across teams.
Ability to manage assigned tasks, maintain attention to detail, and contribute to timely and organized project execution.
Adaptability to evolving processes, shifting priorities, and a dynamic, team-oriented environment.
Basic to Intermediate proficiency with Microsoft 365 tools, including Word, Excel, PowerPoint, SharePoint, Teams, and Lists, or similar platforms.
Physical Requirements and Working Conditions:
This is a fully remote position; work is performed in a home office environment with standard remote technology setup.
Must have access to a reliable internet connection and a private workspace conducive to independent work.
May be required to travel occasionally for team meetings, training, or division events and therefore may be exposed to road and weather hazards.
Must be able to sit for extended periods and occasionally lift or move items up to 40 lbs. (e.g., equipment or materials for remote setup).
Operates all equipment necessary to perform the job, including computer, phone, and video conferencing tools.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
- Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
Benefits and more
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.