Description

Join us at FaST (Fashion Subsidiaries Tech) as we raise the bar for what customers expect in their post purchase experience!

The FaST Purchase & Post team builds and manages the best customer experience from cart to fulfillment to returns to customer service. As subsidiaries, Zappos and Shopbop leverage best-in-class technology from the inside; analyze and iterate existing and new opportunities, and scale them to raise the bar for our customers.

We are looking for an entrepreneurial, strategic business leader with strong understanding of technology to join our team. You will lead efforts to inspire new customers to shop with us offering a delightful and easy post-purchase experience. You will be responsible for launching new experiences throughout our site, from enabling fast delivery through to the end of the customer journey. You will design, coordinate, and execute technical solutions to launch and scale features, creating data insights and automation. You will partner with Operations and Software development teams as you test new ideas that will help drive innovation in our customer experience. As a PMT, you will leverage your business and technical understanding in the e-commerce space to deliver the best solutions for our customers. You will establish the business case, strategy and vision for the area of ownership. You will use data to make prioritization decisions, make trade-offs between business vs. technical constraints, and define KPIs and goals to measure impact. You will work closely with business teams to achieve alignment on the strategy and tech teams to drive consensus on the technical approach.

Key job responsibilities
• Define and get alignment on the vision, product strategy and roadmap to create best in class shopping experiences and tools to support them
• Manage the entire product life cycle from strategic planning to tactical execution
• Establish clear and measurable product goals and a regular assessment cadence
• Write executive communication and regularly present to leaders across business groups and technology
• Develop and leverage partnerships across the broader Amazon technology community

About the team
Our team is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. Yes we do get to work on really cool services, but we also think a big reason for that is the inclusive and welcoming culture we try to cultivate every day. We’re looking for a new teammate who is enthusiastic, empathetic, curious, motivated, reliable, and able to work effectively with a diverse team of peers; someone who will help us amplify the positive & inclusive team culture we’ve been building.