Description

Join us at FaST (Fashion Subsidiaries Tech) as we raise the bar for what customers expect in their customer service experience!

The FaST CS-Tech team builds and manages the best customer service experience in designer fashion. As subsidiaries, Zappos and Shopbop leverage best-in-class technology from the inside; analyze and iterate existing and new opportunities, and scale them to raise the customer experience bar.

As SDM of the CS-Tech team, you’ll own critical services that impact every Zappos and Shopbop customer, work directly with stakeholders, and guide projects from ideation to implementation. You will directly support our internal stakeholders in Fashion & Fitness Customer Service, ensuring we build them the right tooling. Come work to define the next generation of customer service experiences for the fashion-obsessed!

Work/Life Harmony
Our team puts a high value on work-life harmony. Our team is located on-site in Madison, WI. We generally keep core in-office hours from 9am to 5pm, M-F.

On-Call Responsibility
This position involves on-call (call-leader) responsibilities, typically for one week every three-four months.

Mentorship & Career Growth
Our team is dedicated to supporting new team members. We’re building an environment that celebrates knowledge sharing and mentorship at all levels.

Key job responsibilities
This role requires high ownership to set and evolve roadmaps, plus the skills needed to deeply understand a challenging tech stack and collaborate with senior engineers. You will manage a 2 pizza team, providing coaching and guidance to SDEs.