You will oversee the successful definition and delivery of software solutions to end-user clients to meet our needs. You will lead Salesforce teams and programs and using Salesforce capabilities to enhance business processes and client satisfaction. Manage relationships with multiple partners; assemble and manage a team required to complete client work; define implementation plans, effort, and cost; manage risks and problems, assess the quality of the work and ensures the final product meets client expectations.

Position Compensation Range:

$128,000.00 - $216,000.00

Pay Rate Type:

Salary

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities

• Salesforce Leadership: Lead the strategic execution of AmFam's Salesforce implementation, Relate, ensuring alignment with business objectives and maximizing the platform's potential to drive innovation and efficiency.

• Stakeholder Management: Manage relationships with multiple business stakeholders, including Salesforce users and administrators, to understand their needs and translate them into solutions.

• Cross-Functional Team Management: Assemble and manage a cross-functional team, including Salesforce developers, administrators, and business analysts, required to complete client requests.

• Leadership of Salesforce DevOps via Capado

• Oversight of a Salesforce Admin & Security team

• Project Planning and Execution: Define implementation plans, effort, and cost for Salesforce projects, ensuring delivery and adherence to budget constraints.

• Play an active role in PI Planning events with partners and delivery teams.

• Oversees the development of product roadmaps and backlogs that are prioritized based on short-term and long-term value delivery.

• Drives product development towards a meaningful balance between user needs, business objectives, resource utilization, and technical feasibility.

• Manages the performance and availability with minimal downtime/disruption of cloud vendor and internally provided services.

• Ability to align Salesforce initiatives with broader business objectives.

• Vision to drive innovation and continuous improvement within the Salesforce ecosystem.

• Coordinates with internal/external project team in leading cloud and end user service delivery implementation plans and ensures completion of projects and within budget.

• Creates a collaborative, performance-driven work environment by facilitating and promoting trust, transparency, and inclusion. Work with team members to set clear goals, provide feedback, perform performance assessments, and support ongoing development.

• Leads with influence and expertise. Contribute to division or department leadership team. Communicate and support organization mission, vision, values and policies.

• Creates a collaborative, performance-driven work environment by promoting trust, transparency, and inclusion. Work with team members to set clear goals, provide feedback, perform performance assessments, and support ongoing development.

• Leads with influence and expertise. Contribute to department leadership team. Communicate and support organization mission, vision, values, policies, and practices.

• Ability to plan and execute Salesforce projects, including defining scope, timelines, and budgets.

• Experience with Agile methodologies and tools for effective project delivery

Specialized Knowledge & Skills Requirements

• Demonstrated effective leadership skills.

• Strong leadership skills to guide and motivate a team of Salesforce developers, administrators, and analysts.

• Ability to foster collaboration and communication within the team.

• Excellent verbal and written communication skills to interact with stakeholders, clients, and team members.

• Ability to translate technical concepts into business terms for non-technical stakeholders.

• Exceptional communication, presentation, and interpersonal skills are essential, as are strong diplomatic skills and the ability to manage multiple stakeholder groups.

• Analytical skills to identify issues and develop effective solutions within Salesforce implementations.

• Ability to manage risks and troubleshoot problems proactively

Not required but desired skills:

o Experience supporting a CRM

o Experience supporting large SAAS applications

o Understanding of Salesforce platform capabilities, including Sales Cloud, Service Cloud, Marketing Cloud, and other Salesforce products.

o Proficiency in Salesforce customization, configuration, and integration.

o Knowledge of Salesforce development tools o Familiarity with data management and migration within Salesforce.

Licenses:

• Not Applicable.

Travel Requirements

• Up to 10%.

Physical Requirements

• Work that involves sitting/standing.

Working Conditions

• Not Applicable.

Additional Information

• Offer to selected candidate will be made contingent on the results of applicable background checks

• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions

• Sponsorship will not be considered for this position unless specified in the posting

In this hybrid role, you will work 10 days per month from the office. You should reside within approximately 35-50 miles of one of the following office locations: Madison, WI 53783; Boston, MA 02110

#LI-Hybrid

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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