At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires.

Maintain and implement systems, equipment, software, and processes necessary to support Associated Bank's infrastructure. Monitor the environment using advanced technologies and resolves Tier I and Tier II level issues and problems.

Job Accountabilities

• Perform incident and problem management duties using existing tools while following established processes.
• Package, maintain and deploy applications.
• Deploy and update security patches on Client Systems and Servers.
• Maintain current documentation and create new documentation as required to aid in ongoing support of systems and equipment.
• Create, maintain and support Virtual Desktops.
• Create Requests for Changes and present them for approval to the Change Advisory Board.

• Review reports using in-house tools and third-party vendor solutions to identify problems and take corrective action.
• Review diagnostic logs and assist in making corrections of noted problems on both Servers and Client systems.
• Maintain currency and familiarity with client and server operating system software and applications.
• Participate in On Call rotation.
• Work with end users, business partners and IT leadership to provide current, accurate documentation of supported systems, and activities required in the event of a disaster. Participate in ongoing testing of Business Resumption plans.

Education

• High School diploma or equivalent combination of education and experience Required.
• Associate's degree or equivalent combination of education and experience Computer Information Systems Preferred.
• Associate's degree or equivalent combination of education and experience Computer Science Preferred

Experience

• Experience configuring, installing, and troubleshooting various infrastructure elements. Knowledge of basic concepts primarily around clients with some focus on servers. 2 years' Experience Required. (2-4 years' experience preferred)
• Exposure to troubleshooting approaches, configuration management, and change control procedures. 2 years' Experience Required. (2-4 years' experience preferred)
• Experience creating and managing documentation, following standard operating procedures and general system maintenance. 2 years' Experience Required. (2-4 years' experience preferred)
• Experience with technologies such as Windows 11, Microsoft Endpoint Configuration Manager, Microsoft Intune, Microsoft 365, Workstation Group Policies, macOS, iOS, Citrix and Windows Server. 2 years' Experience Required. (2-4 years' experience preferred)

Licenses and Certifications

Other Cisco CCT, CCNA, Network+, A+, MTA or MCP by start date Preferred

In addition to core traditional benefits, we take pride in offering benefits for every stage of life.

• Retirement savings including both 401(k) and Pension plans.

• Paid time off to volunteer in your community.

• Opportunities to connect with others through our diversity-focused Colleague Resource Groups.

• Competitive salaries with professional development and advancement opportunities.

• Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.

• Personal banking, loan, investment and insurance benefits.

Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on Facebook, LinkedIn and X.

Compliance Statement

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.

Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline.

Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact leavesandaccommodations@associatedbank.com if you need an accommodation at any time during the process.

Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice English or Spanish. Know Your Right to Work English or Spanish.

Associated Bank is Pay Transparency compliant.

The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role.

$52,920.00 - $90,720.00 per year