About the Role

The Front Desk Coordinator is the primary owner of the Baird front desk experience, welcoming guests, supporting meetings and events, and managing the firm’s main phone line. This role ensures a polished first impression, seamless visitor experience, and reliable on-site support while balancing multiple priorities with professionalism, organization, and strong customer service.

The Impact You’ll Make

• Welcome and assist guests, ensuring a polished and professional first impression.

• Maintain an organized, clean, and well-managed front desk and reception area.

• Support meetings and events by preparing rooms and coordinating food, beverage, and AV needs.

• Manage the firm’s main phone line, routing calls professionally and resolving inquiries when possible.

• Serve as an on-site contact during meetings and events, troubleshooting issues as they arise.

• Coordinate deliveries, visitor notifications, signage, and daily front desk operations.

• Prioritize and balance front desk coverage, event support, and administrative tasks.

• Assist with onboarding and cross-training of Hospitality team members as needed.

What You’ll Bring to Baird

• High school diploma or GED and experience in hospitality or customer service.

• Strong communication, grammar, and professional telephone skills.

• Ability to multitask, problem-solve, and work independently with minimal supervision.

• Professional appearance, demeanor, and consistent attendance.

• Proficiency in Outlook, Word, and Excel; willingness to learn new systems.

• Ability to manage challenging situations with professionalism and a team-oriented mindset.

• Strong attention to detail and ability to identify and recommend improvements.

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