Lead and support end-to-end technical production for high-visibility events, including town halls, conferences, webcasts, hybrid meetings, and external events, from planning and rehearsals through live execution and post-event wrap-up.

Serve as the technical lead for internal video, livestreaming, and videoconferencing initiatives, recommending scalable solutions that support evolving business and communication needs.

Support and maintain enterprise collaboration platforms, including Microsoft Teams Rooms, Zoom Rooms, Webex Devices, and Cisco conferencing infrastructure to ensure dependable user experiences.

Translate business and event objectives into effective audiovisual and video production solutions that enhance the associate and client experience.

Evaluate emerging AV, video, and production technologies and recommend improvements aligned with organizational standards and event requirements.

Drive continuous improvement of AV workflows, production practices, and conference center operations to enhance reliability, consistency, and efficiency.

Partner with leadership to develop and maintain AV standards, production best practices, and service delivery expectations.

Collaborate with Corporate Events, Hospitality, IT, Facilities, and other internal stakeholders to ensure successful planning and execution of meetings and events.

Coordinate with AV vendors and production partners to ensure services are delivered consistently and aligned with established standards.

Provide leadership and direction to AV Coordinators and production technicians during live events, ensuring quality execution and effective response to technical issues.

Ensure conference center technology readiness by proactively planning support, identifying risks, and maintaining reliable service delivery.

Lead advanced troubleshooting and service recovery efforts for critical meetings and events while maintaining clear communication with stakeholders.

Manage stakeholder expectations for AV support, ensuring requests are fulfilled on time and aligned with business priorities.

Operate and configure live production technologies, including video switching systems, streaming encoders, broadcast audio equipment, and recording platforms.

Configure and support one-touch dialing, scheduling integrations, and room control systems to provide seamless meeting connectivity.

Perform hands-on setup, operation, maintenance, and troubleshooting of displays, projectors, audio systems, video conferencing technology, livestreaming tools, and room automation systems.

Provide on-site and virtual technical support for meetings and events to ensure a seamless experience for presenters and attendees.

Deliver real-time support for speakers, presenters, and meeting hosts during live events.

Maintain accurate documentation of service requests, incidents, and production support activities for reporting and operational analysis.

Train associates and event partners on conference center technologies, video conferencing tools, and live production best practices.

Share technical expertise and best practices with AV Coordinators to strengthen team capabilities and consistency.

Support staffing coordination and AV coverage planning across conference center locations, including occasional regional support and event travel.

Associate degree in a related field required; Bachelor's degree preferred.

4+ years of experience supporting enterprise audiovisual environments, conference centers, or live event production within a corporate or professional services setting.

Demonstrated experience supporting live events, hybrid meetings, and video productions, including hands-on execution and real-time troubleshooting.

Proven ability to lead technical execution for live events, coordinate rehearsals, manage production workflows, and support presenters and stakeholders during event delivery.

Experience with live production technologies and workflows, including video switching platforms such as Tricaster or similar systems, livestreaming, and recording solutions.

Strong experience supporting Microsoft Teams, Zoom, Webex, and other enterprise collaboration platforms within live and hybrid event environments.

Experience supporting Crestron-based room control and automation systems.

Experience working with Cisco conferencing and collaboration technologies.

Proficiency in setting up and supporting presentations on both Windows and macOS platforms, with working knowledge of Microsoft Office applications.

Ability to collaborate effectively with Hospitality, Corporate Events, IT, Facilities, and external vendor partners.

Strong organizational skills and the ability to manage multiple priorities, deadlines, and events in a fast-paced environment.

Excellent written and verbal communication skills with a professional and composed approach.

Strong client service orientation with the ability to remain calm, solution-focused, and professional during high-pressure live event situations.

Flexibility to support early mornings, evenings, and occasional travel of up to 20% for conference center support, internal events, and off-site meetings and conferences.