At Children’s Wisconsin, we believe kids deserve the best.

Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.

We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.

Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin: https://www.instagram.com/lifeatcw/

Supervises and responds to the activities of the CMG Contact Center. Primarily responsible for CMG Contact Center Staffing plans, Schedules, Quality Assurance, PPL, Automated Time and Attendance, Coaching and Development of staff. Works collaboratively with staff, peers, and department manager to achieve goals set forth by CMG Contact Center Manager and Leadership.

• Bachelor’s degree preferred. In lieu of degree 5 years of Healthcare/Epic experience.

• Five years of call center or related healthcare experience required.

• Leadership or related experience required.

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

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