At Children’s Wisconsin, we believe kids deserve the best.

Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.

We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.

Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin: https://www.instagram.com/lifeatcw/

Works to provide support, analysis, configuration, development, testing and implementation services for multiple applications with varying users, technologies and complexities. Analyzes, develops, tests and implements solutions while adhering to change control and testing methodologies and all other related CW documentation standards. Provides application, workflow and process expertise through knowledge sharing, guidance and training. Provides individual mentoring to enable team members to attain a higher level of technical expertise. Knowledgeable in current and future IS trends, technology and operations.

Essential Functions

- Works to ensure the stability, reliability and performance of the assigned applications by having an expert understanding of the operational workflow, integration points and some technical components.
- Develops and maintains strong working relationships with application vendor(s), to ensure contracted SLA’s are met and appropriate prioritization of requests/issues is established.
- Performs issue resolution, user requirement gathering for changes, updates/upgrades and new functionality.
- Meets or exceeds service level agreements in relation to resolution of customer issues. This includes collaboration with third party resources, operations and other IS teams. Responds quickly and appropriately to customer service requests.
- Problem solving: develop and implement solutions to complex problems that require the regular use of ingenuity and innovation. Ensures solutions are consistent with organization objectives. Designs the process/implementation plan with teams to move solutions forward.
- Discretion/latitude: acts independently to uncover and resolve issues, recommends future direction to teams based on departmental/organizational strategy, and researches available applications that satisfy long range objectives.
- Analytical insight: uses data to create and expand organizational advantage, develops and implements strategy for sustaining change, develops/designs new data analysis processes that drive business decisions, and provides expertise to teams to translate user requirements into system specifications.
- Systems thinking: thinks of children’s healthcare holistically, looks outward to see how we compare, and identifies opportunities for improvement. Involved in professional/community groups and brings new impactful ideas back to leadership. Ensures system design to support disaster planning, redundancy and recovery.
- Collaboration/liaison: collaborates with external organizations/professional groups for internal optimizations and understanding of leading edge work. Demonstrates a strong positive influence on relationships and positions IS in a positive light. Supports, promotes and assists leadership in implementing both organizational and IS initiatives. Leads multiple large complex initiatives following established project methodologies and coaches others with project management tools.
- Response to diversity: participates in diversity initiatives and brings back new knowledge to teams and coaches others to role model collaborative and inclusive behaviors. Ensures that different styles, backgrounds, and perspectives are leveraged to gain value.

Education:

- Bachelor's Degree or equivalent demonstrated knowledge. required

Experience:

- 5+ years of relevant experience. required

Knowledge, Skills and Abilities

- Shares knowledge of industry practices and standards with teams.
- Advanced skills in Microsoft Office tools and IS supporting applications.
- Mentors others by sharing knowledge, skills, and experience to help others develop and grow.
- Proven ability to consistently manage a demanding workload and ability to absorb additional demands while still performing at a high level.
- Demonstrates exceptional written, oral communication and presentation skills with all levels of the organization.
- Strong project management skills and analytical skills.
- Independent with the development and accomplishment of personal goals. Coaches others for opportunities to pursue professional growth.
- Demonstrates skill with the following competencies: courage, develops talent and drives results.

Required for All Jobs:

- This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be requested in the performance of this job.
- Employment is at-will. This document does not create an employment contract, implied or otherwise.

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

Certifications/Licenses: