Senior Systems Engineer
Concurrency
Software Engineering
Milwaukee County, WI, USA
Posted on Dec 11, 2024
Who We Are
At Concurrency, we embody innovation. We're not just tech consultants; we are forward thinkers with a purpose. Our team thrives on disrupting the norm, constantly seeking the next challenge and pushing boundaries to redefine what's achievable. Recognized as a Microsoft Gold Partner, a ServiceNow Elite Partner, and recipient of multiple Partner of the Year awards, Concurrency is synonymous with excellence. If you're fueled by the desire to transform technology into real-world solutions, join us and unleash your potential as a change catalyst.
Who We’re Looking For
We’re excited to add a ServiceNow Systems Engineer to our team. In this role, you’ll provide technical consulting services to clients, contribute to the design and delivery of technical architecture solution components, and support the efforts of more experienced consultants. You’ll play a key consultative role with external clients working with the key stakeholders and business as it relates to operations and integration.
At Concurrency, we believe in living out our core values every day. These principles guide our actions, decisions, and interactions:
Be Yourself: Be the best version of your whole self. Your authenticity matters.
Be Bold: Bravely and respectfully take risks and challenge the norm.
Have a Growth Mindset: Be open to learning and apply your expertise.
Be the Difference: Ensure that every interaction with your colleagues, clients and community improves their lives. Pay it forward.
Assume Positive Intent: Lead with giving the benefit of the doubt.
What You'll Do
- Ensure best practice adherence for core system setup, development, security, tuning and performance
- Provide subject matter expertise in designing, developing, and implementing ITIL processes inside of ITSM modules within the ServiceNow platform
- Customize ServiceNow applications and facilitate rollout of new applications and modules
- Configure Application UI and configure flow/orchestration automations
- Facilitate and support development with testing phases
- Submit daily hours billed to cloud-based project management software, Kantata, for time tracking
- Coordinate release planning and implementations
- Maintain and continuously improve the processes, standards, policies, working methods, and tools
- Ensure appropriate tools and processes are in place to have a dev/test/prod environment that is reliable
- Participate in ongoing production support and end user support
What You'll Need
- 3 to 5 years working in the ServiceNow platform
- Expertise with scripting, automation and ServiceNow APIs
- Experience integrating ServiceNow with third-party tools
- Proficiency in web technologies including HTML, CSS, XML, JavaScript
- Understanding of relational database management systems and queries
- Experience in IT Service Management (ITSM) and Information Technology Infrastructure Library (ITIL) frameworks
- Familiarity of IT Service Management modules (Incident, Problem, Change, Knowledge, Request)
- Understanding of IT Operations Management modules (Discovery, Service Mapping, Event Management)
- Working knowledge of IT Business Management and Customer Service Management within ServiceNow
- Working knowledge of Hardware and Software Asset Management within ServiceNow
What Will Set You Apart
- ServiceNow Certified System Administrator
- ServiceNow Certified Application Developer
- ServiceNow Certified Implementation Specialist – IT Service Management
- ServiceNow Certified Implementation Specialist – Discovery
- ServiceNow Certified Implementation Specialist – Service Mapping
#LI-VM1
Concurrency is committed to revolutionizing consulting by embracing diverse perspectives, fostering collaboration, and promoting resilience. Our workplace is both innovation-driven and enjoyable. We provide flexible work schedules, competitive compensation, and comprehensive benefits for our employees and their families. Additionally, all team members have access to recognition programs, comprehensive training opportunities to thrive both professionally and personally.