ServiceNow Platform Architect

Role Overview: As a ServiceNow Platform Architect, you will actively engage in your architecture craft, taking a hands-on approach to multiple high-visibility projects implementing and optimizing comprehensive ServiceNow solutions across multiple modules. Your extensive experience and deep knowledge of the ServiceNow platform will be pivotal in delivering solutions that meet client needs, delight users, and drive tangible value for Deloitte's business investments. You will leverage your deep expertise in ServiceNow to design, configure, and deploy high-quality, outcome-focused solutions. The ideal candidate will be a role model and engineering mentor, collaborating with cross-functional teams to design, develop, and deploy advanced ServiceNow solutions.

Recruiting for this role ends on 11/30/2025.

Key Responsibilities:

• Outcome-Driven Accountability: Embrace and drive a culture of accountability for customer and business outcomes. Develop engineering solutions that solve complex problems with valuable outcomes, ensuring high-quality, lean designs and implementations.
• Technical Leadership and Advocacy: Serve as the technical advocate for products, ensuring architectural integrity, feasibility, and alignment with business and customer goals, NFRs, and applicable architecture and engineering standards—being responsible for product architecture blueprints, high-level architecture designs (e.g., “4+1 model” or relevant others), and integration architecture into the technical landscape and technology stack.
• Engineering Craftsmanship: Possess passion and experience as an individual contributor, responsible for the engineering designs and technical feasibility of solutions, being hands-on with design, configuration and code part of the time, contributing to team velocity. Actively get engaged with engineers to ensure architecture is understood and can be implemented, working with them closely during sprints, helping resolve any technical issues through to production operations: reviewing code, actively driving technology debt reduction, and helping drive engineering quality. Be self-driven to learn new technologies, experiment with engineers, and inspire the team to learn and drive application of those new technologies.
• Customer-Centric Engineering: Develop lean engineering solutions through rapid, inexpensive experimentation to solve customer needs. Engage with customers and product teams to deliver the right architectural solution in the right way at the right time.
• Incremental and Iterative Delivery: Exhibit a mindset that favors action and evidence over extensive planning. Utilize a leaning-forward approach to navigate complexity and uncertainty, delivering lean, supportable, and maintainable solutions.
• Cross-Functional Collaboration and Integration: Work collaboratively with empowered, cross-functional teams including product management, experience, delivery, infrastructure, and security. Integrate diverse perspectives to make well-informed decisions that balance feasibility, viability, usability, and value. Foster a collaborative environment that enhances team synergy and innovation.
• Advanced Technical Proficiency: Possess deep expertise in modern software engineering practices and principles, including OOD/OOP, Agile methodologies, DevSecOps, Continuous Integration/Continuous Deployment. Act as a Role-Model, leveraging these techniques to optimize solutioning and product delivery, ensuring high-quality outcomes with minimal waste. Demonstrate proficiency in ServiceNow HRSD implementation, from conceptualization and design to implementation and scaling, with a focus on continuous improvement and learning.
• Domain Expertise: Quickly acquire domain-specific knowledge relevant to the business or implemented ServiceNow modules. Translate business/user needs and UX/UI designs into technical requirements and designs. Navigate various enterprise functions such as business and enabling areas as well as product, experience, delivery, infrastructure, and security to drive product value and feasibility as well as alignment with organizational goals.
• Effective Communication and Influence: Exhibit exceptional communication skills, capable of articulating complex technical concepts clearly and compellingly. Inspire and influence stakeholders at all levels through well-structured arguments and trade-offs supported by evidence, evaluations, and research. Create coherent narratives that align technical solutions with business objectives.
• Engagement and Collaborative Co-Creation: Engage and collaborate with stakeholders at all organizational levels, from team members to senior executives. Build and maintain constructive relationships, fostering a culture of co-creation and shared momentum towards achieving product goals. Align diverse perspectives and drive consensus to create feasible solutions.

The team:

US Deloitte Technology Product Engineering has modernized software and product delivery, creating a scalable, cost-effective model that focuses on value/outcomes that leverages a progressive and responsive talent structure. As Deloitte’s primary internal development team, Product Engineering delivers innovative digital solutions to businesses, service lines, and internal operations with proven bottom-line results and outcomes. It helps power Deloitte’s success. It is the engine that drives Deloitte, serving many of the world’s largest, most respected companies. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.

The successful candidate will possess:

• Excellent interpersonal and organizational skills, with the ability to handle diverse situations, complex projects, and changing priorities, behaving with passion, empathy, and care.

Qualifications:

Required:

• A bachelor’s degree in computer science, software engineering, or a related discipline. Experience is the most relevant factor.
• 6+ years of experience designing ServiceNow workflows and service portals across major modules (ITSM, CSM, APM, HRSD, etc.); integrating with systems such as SAP SuccessFactors and ADO using REST, SOAP, LDAP, SSO, Integration Hub, ETL, and MID Server; and proficiency in data modeling, migration, privacy and security, Common Service Data Model (CSDM), SQL, and dashboard/report design.
• 5+ years of architecture experience with ServiceNow, including implementing, optimizing, and architecting solutions across multiple ServiceNow modules (ITSM, CSM, APM, HRSD, and Platform Architecture).
• 3+ years of experience in AI/ML, with working knowledge and hands-on exposure to GenAI technologies.
• Certifications: ServiceNow Certified System Administrator (CSA) and at least one ServiceNow Certified Implementation Specialist (CIS) certification in a major module such as ITSM, CSM, HRSD, or APM.
• Prior experience optimizing ServiceNow platform performance, including performance tuning and analytics, troubleshooting and resolving bottlenecks, conducting root cause analysis of system issues, and using Health Scan Data and Instance Observer to enhance system performance.
• Prior experience with cloud-native engineering, using FaaS/PaaS/micro-services on cloud hyper-scalers such as Azure, AWS, or GCP.
• Prior software engineering experience with the understanding of Business Context Diagrams (BCD), sequence/activity/state/entity relationship/data flow diagrams, OOP/OOD, data structures, algorithms, and code instrumentations.
• Prior experience using methodologies and tools such as XP, Lean, DevSecOps, SRE, ADO, GitHub, SonarQube, etc. to deliver high-quality solutions rapidly.
• Limited immigration sponsorship may be available
• Ability to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $ 113,100 to $ 208,300.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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