Job Description Summary

Service Delivery Specialist is responsible for driving service delivery, execution, dispatching and master planning processes to ensure customer satisfaction, problem resolution and operation excellence across Turkey & Central Asia.

About GE HealthCare
GE HealthCare is a leading global medical technology and digital solutions innovator with over 100 years of healthcare industry experience and around 50,000 employees globally. We enable clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services, supported by our Edison intelligence platform. We operate at the center of an ecosystem working toward precision health - digitizing healthcare, helping drive productivity and improving outcomes for patients, providers, health systems and researchers around the world.

Job Description

Key responsibilities:

• Ensuring ongoing customer satisfaction by efficient planning of field operations and timely resolution of customer issues
• Driving operational excellence on the service delivery processes under responsibility
• Dispatching field team members to the corrective service requests with most efficient and smart planning option, considering engineering proficiency and geographical circumstances.
• Master planning and follow up of Preventive Maintenance (PM), Field Modification Instruction (FMI), Installation, Option & Upgrades (O&U), helium refill operations
• Monitoring and closely following up down systems and hot issues until resolution and customer satisfaction
• Driving data analysis and business case development for key projects
• Developing productivity initiatives/projects to reduce cost, improve efficiency, eliminate manual work and increase speed of service
• Achieving Key Performance Indicators (KPIs) and ensuring compliance with Standard Operating Procedures (SOP’s) on a daily basis

Qualifications:

• Bachelor’s Degree
• Experience or familiarity with process management and/or continuous improvement
• Strong analytical and quantitative skills
• Experience on statistical and/or data management tools
• Proven ability to meet deadlines in a fast-paced changing environment
• Excellent planning, prioritization and organizational skills
• Excellent interpersonal and verbal & written communication skills
• Demonstrated collaboration, negotiation and conflict resolution skills
• Analytical, problem solving & root-cause analysis skills

Preferred Qualifications:

• Green Belt / Black Belt certified or familiar with Six Sigma quality concepts and tools
• Knowledge of ISO 13485 and CE Mark requirements

Skills

• Process Management
• Customer Service
• Communication skills
• Negotiation skills
• Planning skills

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare - Creating a world where healthcare has no limits

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Additional Job Description

Additional Information

Compensation Grade

PB1

Relocation Assistance Provided: No