Assoc, Memb Svcs Memb Mgmt

At HSA Bank, we’re working toward a world where everyone is empowered to save for a healthy future. Our offerings in the healthcare savings space drive down healthcare costs, increase access, and assist with decision-making for consumers, health plans, partners, and advisors.

Are you ready to join us?

Job Summary:

To provide world-class customer service to our accountholders through performance of operational functions encompassing processing of customer enrollments. Maintain compliance with Federal and State regulations as well

as Webster/HSA Bank policies and procedures. Meet/exceed individual service goals, and demonstrate operational excellence. Proven proficiency in all major skill sets. Demonstrated self-motivation, flexibility, problem solving and decision-making skills.

Responsibilities:

• Process Employer and Partner electronic enrollment files and customer paper enrollments in a responsible, timely and accurate manner

• Perform business partner outreach through the appropriate channels to resolve issues

• Communicate and reinforce changes in operational policies and procedures.

• Resolve problems on a case-by-case, customer-by-customer basis which may include policy, procedure, process, compliance and risk assessment

• Assist in training of new Enrollment Associates

• Participate in project testing or as subject matter expert as required * Prioritize and perform multiple tasks at the same time

• Take ownership of escalated issues and report systems or policy issues to appropriate parties

• Act as an advocate for the customer by submitting feedback through appropriate channels

• Consistently meet/exceed all customer service standards

• Model behavior consistent with Operations customer service standards, policies and procedures

• Review, update and/or create new operational procedures as needed

• Other duties as assigned by Supervisor/Manager

Education & Experience:

• High School / GED required

• Continuing education in Business or Finance desired Experience:

• 2 years of experience in data entry and analysis, in a financial or healthcare setting preferred

• Prior experience entering personal information for enrollment purposes desired

• Proficiency in Microsoft Office, specifically Excel required Job Skills / Knowledge:

• Strong customer service skills

• Strong interpersonal skills

• Excellent verbal and written communication skills

• Possesses the ability to maintain the strictest confidentiality of company and customer information

• Ability to effectively multi-task

• Excellent organizational skills with attention to detail

• Ability to work with a diverse work force and customer base

• Demonstrates flexibility and adaptability. Handles day-to-day challenges confidently and willing to adjust to multiple demands, shifting priorities, and rapid change

• Ability to effectively and efficiently use a variety of technologies and software programs

• Strong commitment to achieving personal growth and success

• Physical Demands & Working Conditions:

• Typical office environment / working conditions

• Must remain at workstation for long periods of time * Heavy keyboard/mouse usage required (repetitive movements)

• Work Hours: * Standard 40 hours, Monday to Friday. Flexible, consistent 8 hour shift can be chosen starting between the hours of 7:00AM and 9:00AM central time and ending between the hours of 3:00PM and 5:00PM central time

• Ability to work a rotating shift requiring individual to be online until 4:00pm central time one week per month, with some nights and occasional weekends required

• Overtime hours will be mandated as necessary

• Annual peak season PTO subject to limited availability during peak processing times from the 1st week of December through the 1st week of January

• Remote Access:

• * Remote processing is required to support business needs. Internet access is the responsibility of the employees

The estimated salary range for this position is $21.00USD to $23.00USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!