Job details

Job Role

Process Associate - Human Resource Outsourcing - US

Work Location

Milwaukee, WI

State / Region / Province

Wisconsin

Country

USA

Domain

Operations

Interest Group

IBPO USA

Company

IBPO USA

Requisition ID

148829BR

Recruiting Coordinator
Process Associate
Milwaukee, WI
WFH- Work from Home

Job Description
In the role of process associate, you will execute transactions as per prescribed guidelines and timelines, reviews and validates the inputs from the other team members, support your manager in training activities, daily operations reviews and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies and norms of Infosys.

Responsibilities may include but are not limited to:

• Provide transactional support to HR functions such as employee database management, query management and policy advisory support, HR documentation production, contacting candidates for offers, interviews, assignment details, and initiating the process of Background and Drug Test screening.
• Execute low complexity transactions as per prescribed guidelines and timelines such as verifying documents, analysis of data, responding to complaints/queries via email, interacting with vendors for order management depending on the process to meet SLA’s.
• Execute client transactions i.e. attend to transactions, verify basic information and close customer query/issue as per defined SOP/parameters prescribed
• Handle individual cases that need re-work to ensure C-Sat from the end-user.
• Share experiences to facilitate the capture of tacit knowledge.
• Deliver on the new processes/approaches to meet client/internal goals
• Support Team Lead with updating records, training and process changes
• Monitor and perform frequent follow-up with clients to ensure the best execution of the appropriate workout
• Track, resolve and ensure appropriate handling of client complaints by properly logging them in the appropriate system, notating a detailed explanation of the issue and resolution, and correctly routing for reporting purposes.
• Enhance personal and professional growth through completion of mandatory training courses within the given timeframe, as well as voluntary training and education related to job function or areas of interest.

Qualifications
Basic

• High School Diploma or GED Equivalent
• 6 Months of experience to the job description

Preferred

• Previous HR or administrative experience
• Strong analytical and organizational skills with great attention to detail
• Ability to grasp concepts quickly
• Ability to handle confidential information
• Flexibility to adapt to frequently changing processes and procedures
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software product
• Customer focused interpersonal skills
• Ability to multitask and prioritize issues
• Communication Skills

Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.
About Us
Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

Infosys BPM has 38 delivery centers in 13 countries spread across 5 continents, with 60,966 employees from 104 nationalities, as of September, 2025.

The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin
Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.