Job Title: Ticket Seller-Bilingual

Class: Part-Time

Reports to: Senior Director, Special Event Ticketing

Location: Fiserv Forum Ticket Office

Pay: $17.00/ hour

The Milwaukee Bucks are looking for dedicated people who accept diversity, equity & inclusion in a workplace where everyone feels valued and encouraged.

It all begins with outstanding talent. It all begins with YOU! #FearTheDeer

What We Offer:

• Mental Health Resources
• On-the-job Training
• Milwaukee Bucks and NBA League Discounts
• Employer Paid Parking

This role has union representation by MASH.

Responsibilities

• Be the liaison for guests who primarily speak Spanish and answer questions and provide resolutions.
• Assist guests in selecting and purchasing tickets at the ticket windows and by telephone; handle incoming calls and inquiries regarding ticket availability and provide accurate information regarding current and upcoming events.
• Provide excellent customer service both internally and externally; explain ticketing policies, answer questions, and resolve routine problems regarding ticket sales.
• Demonstrate continuous effort to work collaboratively and jointly to provide quality flawless customer service.
• Issue tickets and process all cash, credit cards, gift cards, etc. received as payment, balance cash receipts and tickets at the beginning and end of each shift.
• Verify, count, and check ticket sellers’ drawers; prepare reports and paperwork as required.
• Print, prioritize and distribute will-call orders.
• Process special ticket orders at management request and assist in completion of special projects as assigned; assist in processing all orders including written confirmation, invoicing, ticket delivery and order batching.
• Provide consistent and reliable support to supervisory and management staff, assisting with communications, organization, and day-to-day activities within ticketing.

Perform other related duties as assigned

Qualifications

• High school graduate or GED.
• Minimum 2 years of experience working in ticket service operations.
• Knowledge of ticket services office operating procedures.
• Knowledge of Ticketmaster Archtics and Host ticketing systems is a plus!
• Excellent customer services and teamwork skills.
• Must be able to speak and understand Spanish fluently.
• Be willing to work a flexible schedule, including nights, early mornings, weekends, and holidays determined by the event calendar.

All offers for employment with the Milwaukee Bucks are contingent upon the candidate having successfully completed a criminal background check. We will consider people with criminal histories in a manner consistent with the requirements of applicable local, state, and Federal laws.

The Milwaukee Bucks is an Affirmative Action and Equal Opportunity Employer, Ethnic Minority/Women/Disabled/Veteran/Gender Identity/Sexual Orientation.

We provide our employees with a robust employee benefits plan that focuses on the mental and physical wellness of our team. We strive to offer a flexible work environment that allows our team members to be productive in both their work and home lives.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.