Job Title: Sr. Analyst, CRM

Class: Full-Time

Reports to: SVP, Analytics & Business Operations

Location: Milwaukee, WI – Onsite

The Milwaukee Bucks are looking for dedicated people who accept diversity, equity & inclusion in a workplace where everyone feels valued and encouraged.

It all begins with outstanding talent, It all begins with YOU! #FearTheDeer

What We Offer:

• Comprehensive health benefits including medical, dental, and vision plans, as well as mental health resources
• Pet Insurance
• 8 weeks of paid time off for parents to welcome newborns, adopted and foster children
• Unlimited PTO
• Professional Development through our internal learning & development program - Antler Academy
• Employee Resource Groups
• Milwaukee Bucks and NBA League Discounts
• Company Paid Parking and Phone Allowance

Summary:

The Milwaukee Bucks & Fiserv Forum are looking for a Sr. Analyst, CRM to join their Business Strategy & Analytics team. This role will support the management of the Bucks’ Customer Relationship Management (CRM) system, focusing on the needs of Ticket Sales, Marketing, Business Development and Finance. A successful candidate possesses a passion to learn and improve sales processes, strong technical and analytical proficiency, and the ability to partner with various stakeholders.

Key Responsibilities:

• Drive top-line revenue, in partnership with stakeholders, on strategic campaigns to increase sales and marketing efficiency and effectiveness.
• Work with relevant teams to develop and implement strategies for lead generation.
• Support lead distribution process across Sales, Service, and Private Event sales teams.
• Evaluate sales pipelines and develop workflows/automation to enable sales efficiency.
• Analyze campaign performance and deliver insights to iteratively improve revenue and engagement.
• Support all users of the CRM system within the organization.
• Implement day-to-day administrative tasks in CRM system including lead distribution, workflows, system maintenance and customizations.
• Proactively engage with Sales, Marketing, Business Development and Finance leadership to define and document opportunities to improve the platform.
• Develop and implement CRM training for all staff.
• Work with CRM vendor’s customer support and internal IT department to troubleshoot and resolve technical issues.
• Ensure proper usage of CRM.
• Lead day to day management of data cleansing, data entry accuracy, validation, and data integrity.
• Support in the development of customized reports and dashboards to measure the success of campaigns and other ongoing projects.
• Other tasks, as assigned by SVP, Analytics & Business Operations.

Qualifications:

• Bachelor’s degree or equivalent experience in Sales, Marketing, Analytics/Math/Data Science, Computer Science, Business, or related field
• 2-4 years of Business experience
• Minimum of 1 year CRM administration experience
• Proficient user of Microsoft Office Products (Outlook, Word, Excel, PowerPoint, Power BI)
• Analytical and conceptual problem solver, that is detailed and results oriented
• Proactive problem-solver with the ability to successfully manage multiple projects simultaneously
• Ability to be a great partner with key constituents as appropriate
• Ability to work effectively in a fast paced, team environment
• Ability to work nights, weekends, and holidays as needed given the nature of the sports and entertainment business

All offers for employment with the Milwaukee Bucks are contingent upon the candidate having successfully completed a criminal background check. We will consider people with criminal histories in a manner consistent with the requirements of applicable local, state, and Federal laws.

The Milwaukee Bucks is an Affirmative Action and Equal Opportunity Employer, Ethnic Minority/Women/Disabled/Veteran/Gender Identity/Sexual Orientation.

We provide our employees with a robust employee benefits plan that focuses on the mental and physical wellness of our team. We strive to offer a flexible work environment that allows our team members to be productive in both their work and home lives.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.