Job Locations US-WI-West Bend | US-WI-Madison

ID 2024-2347

Category

Information Technology

‎

Full-Time

Remote/Hybrid

Hybrid

Recognized as a Milwaukee Journal Sentinel Top Workplace for 12 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We’re committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

Our IT Leadership team at West Bend is growing! The Commercial Lines Division at West Bend has a strong commitment to innovation, progress, and efficiency in the ever-evolving realm of the insurance industry. A key element of success is our ability to nimbly implement and modify products to ensure profitability and offer superior product offerings for our agents and insureds. We are looking for a strong technology leader with solid commercial lines experience to challenge and lead our team in achieving these commitments. Our ideal candidate understands the capabilities required (all transactions, all lines of business, premium audit, loss control, etc.) as well as the requirements of rate revisions and regulatory compliance. Additionally they have a proven track record of strong stakeholder management experience, including ability to work with Product Owners to understand intended outcomes and lead team to measure outcome attainment in terms of ROI or other identified metrics.

Manages the delivery of the IT services portfolio. Identifies and defines services offered by the internal IT department or external vendors/service providers; customizes offerings to reflect changing business needs. Collaborates with organizational stakeholders to develop performance standards in support of established service level agreements (SLAs). Measures performance of services offered, as well as develops and implements strategies to improve process or cost effectiveness. Understands the needs of the business and aligns delivery and implementation plans to support business goals. Aligns with technology solution delivery. Collaborates and coordinates with other delivery managers to deliver highly effective and right sized solutions. Develops and drives new solutions along with continuous improvement initiatives related to IT service delivery. Comprehensive knowledge of the field’s policies, procedures, and practices. Performs complex tasks. Leads and directs the work of other associates. Develops and manages staff plans incorporating both internal and external talent to provide skill sets required for effective delivery. Provides input into personnel decisions, budgeting, planning, and policies, processes, and procedures.

• Minimum of six years experience in a leadership position
• Knowledge of the insurance industry
• Ability to foster teamwork
• Problem solving skills
• Decision making skills
• Management skills
• Detail oriented
• Customer/client orientation
• Interpersonal skills
• Ability to build collaborative relationships
• Written and verbal communication skills

Education/Training

• Bachelor’s Degree, equivalent experience or combination
• Supervisory and/or management training

#LI-CB

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.

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