Job Locations US-WI-West Bend

ID 2026-3782

Category

Claims

‎

Full-Time

Remote/Hybrid

Office

Recognized as a Milwaukee Journal Sentinel Top Workplace for 15 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We’re committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

Award-Winning Internship Program
We’re proud to be named to the RISE Professionals Elite 50 Internships List, a national recognition that honors top internship programs in the insurance industry. This award highlights our commitment to providing meaningful, high-impact experiences through mentorship, education, leadership development, diversity and inclusion efforts, networking opportunities, and more.
Our internship program offers students a dynamic opportunity to gain hands-on experience, build valuable relationships, and develop essential skills while contributing to projects that support our mission and values. From day one, interns are empowered to make meaningful contributions and participate in professional development programming designed to prepare them for future success.

Conduct investigative and intelligence research into suspected insurance fraud involving auto, property, casualty, workers’ compensation, and other lines of business. Collaborate with the SIU investigative staff, internal stakeholders, and external partners to evaluate and investigate suspicious insurance transactions (claims, underwriting, policy, etc.), identify red flags, gather facts, collect evidence, support fraud detection programs, and communicate investigative research findings to SIU, Claims, and other internal stakeholders.

This position is an in-office role located in West Bend, WI. No remote opportunities for this position are available at this time.

Key Responsibilities

• Support fraud detection and investigation by identifying red flags, gathering facts, and documenting evidence in compliance with company policy and legal requirements.
• Learn and follow established procedures related to state fraud statutes, privacy laws, and FCRA/DPPA considerations under the guidance of SIU staff.
• Learn and apply SIU policies, referral guidelines, and escalation procedures in assigned work.
• Follow approved protocols for database access, information collection, and confidentiality.
• Properly use internal and external databases (e.g., claims history, ISO/Verisk, NICB, public records, social media, and proprietary databases and collection tools).
• Assist with maintaining investigative documentation and supporting information requests as directed.
• Develop progressive skillset to effectively translate analytical findings into actionable intelligence for SIU investigations.
• Assist law enforcement or regulatory referrals by validating data accuracy and completeness.
• Use authorized research methodologies and ensure proper interpretation of data results.
• Ensure consistency, objectivity, and completeness in case documentation.

Preferred Experience and Skills

• Basic Knowledge or personal computers
• Basic data research and intelligence gathering investigative skills, including evidence gathering, and demonstrated ability to follow directions in the investigative research processes.
• Interpersonal Skills
• Oral and written communication skills
• Ability to proficiently use computers and software for data entry, digital tools for research

Preferred Education and Training

• Pursuing a degree in criminal justice or business preferred or equivalent experience.

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.

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