Why Badger Meter?

Badger Meter is a leading global water technology company, with a mission to preserve and protect the world’s most precious resource. For more than 100 years, cities and businesses have utilized our innovative and trusted solutions to enhance operational efficiency and conserve water while making it more affordable, clean and resilient. Just like every drop counts, at Badger Meter every employee counts because our contributions have a lasting impact on the world!

Here at Badger Meter, we believe that our approach to diversity, equity, and inclusion is the very foundation of our success. Our commitment is reflected in our core values, where we strive to create an environment that celebrates differences, encourages innovation, and ensures that every voice is celebrated and appreciated.

We understand that a diverse team brings a variety of perspectives and ideas, which ultimately fosters creativity and excellence. Badger Meter provides opportunities for career growth and development for every employee by creating a supportive and inclusive workplace where they can make meaningful contributions while preserving the world’s most precious resource.

What You Will Contribute:

The QSC administrator is responsible for ensuring accuracy of RMA status, maintains accurate physical and ERP LX inventory of returned goods, schedules repair activities in other departments, and provides metrics on QSC activities. You will interact with production, engineering, technical support, customer service, and other quality assurance personnel to facilitate flow of returned products and accurate information.

Job Duties:

• Handle returned goods that have been in outdoor applications.

• Track RTC (Return to Customer) orders, credit memos, repair orders, and warranty returns (particularly where there are missed or unassigned cases).

• Responsible for forecasting lead times for warranty analysis and repairs by Quality Service Center staff.

• Use Salesforce to do a thorough manual count to monitor items in the Quality Service Center, review Cases in Salesforce for completeness, and close out when completed.

• Track and report on 3-day turn-around requirement for warranty, review items returned for credit, repair estimates, initial review for NIST/accuracy test.

• Manage customer owned material in the Customer Server Center, final dispositions of returning to customer or recycling.

• Complete cycle counts on a weekly basis and send a weekly backlog update by categories.

• Use other Badger Meter software (update asset information in Beacon, complete LX job (900 entry) closure, coordinate/report RMA activity in QSC, etc).

Education and Experience:

• High School Degree/GED required; Associate's Degree in a Mechanical or Technical field preferred.

• 3+ years of experience working with returned goods, customer service, or materials planning desired.

Qualifications:

• Basic experience with Salesforce, data entry, and generating reports preferred.

• Good mechanical aptitude and customer support/contact required.

• Basic PC and Microsoft Office suite skills required.

Competencies:

• Collaboration: Work collaboratively with others across the organization to achieve shared objectives.

• Communication: Convey information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listen actively to others.

• Initiating Action: Take prompt action to accomplish work goals; take action to achieve results beyond what is required; be proactive.

• Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

Working Conditions:

• Work is performed in a manufacturing/office environment and requires the ability to operate standard office equipment.

Competitive Total Rewards at Badger Meter:

• Competitive Pay

• Annual Bonus

• Eligible for Annual Pay Increases

• Comprehensive Health, Vision, and Dental Coverage

• 15 days Paid Time Off + 11 Paid Holidays

• Two Ways to Save for Retirement: Badger Meter contributes 25 cents for every dollar you contribute to the plan, up to 7% of your eligible compensation. In addition to the match, the company will also contribute 5% of your eligible compensation to your Defined Contribution account on an annual basis. Additional access to a certified financial planner to help ensure your money is working for you, at no cost!

• Employer Paid benefits including: Employee Assistance Program (EAP), Basic Group Life Insurance, Short Term Disability, and more

• Educational Assistance – Tuition Reimbursement up to $5,250

• Voluntary benefits including: Additional Life Insurance, Long Term Disability, Accident and Critical Illness coverage

• Health Savings Account (HSA) & Flexible Spending Account (FSA) options

An Equal Opportunity/Affirmative Action Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Applicants can learn more about their rights regarding equal opportunity in employment by viewing the federal "EEO is the Law" poster and the “EEO is the Law” poster supplement at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Badger Meter complies with all aspects of the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local disability laws. This means that we will reasonably accommodate qualified employees with a disability if accommodation would allow them to perform the essential functions of their job, unless doing so would create an undue hardship.

Privacy Statement

The Employee and Applicant Privacy Statement describes how we collect, use, share, retain, and safeguard applicant information. Please see the privacy statement on our website here.