Why Badger Meter?

Badger Meter is a leading global water technology company, with a mission to preserve and protect the world’s most precious resource. For more than 100 years, cities and businesses have utilized our innovative and trusted solutions to enhance operational efficiency and conserve water while making it more affordable, clean and resilient. Just like every drop counts, at Badger Meter every employee counts because our contributions have a lasting impact on the world!

Here at Badger Meter, we believe that our approach to diversity, equity, and inclusion is the very foundation of our success. Our commitment is reflected in our core values, where we strive to create an environment that celebrates differences, encourages innovation, and ensures that every voice is celebrated and appreciated.

We understand that a diverse team brings a variety of perspectives and ideas, which ultimately fosters creativity and excellence. Badger Meter provides opportunities for career growth and development for every employee by creating a supportive and inclusive workplace where they can make meaningful contributions while preserving the world’s most precious resource.

What You Will Contribute:

The Badger Meter Internship Program provides hands-on, real-world experience to students through projects that make a difference! In addition to your projects, you will be given the opportunity to participate in our robust Intern program focused on Badger Meter Culture, professional development, community outreach and a final capstone project.

Here at Badger Meter, we believe that our approach to diversity, equity, and inclusion is the very foundation of our success. Our commitment is reflected in our core values, where we strive to create an environment that celebrates differences, encourages innovation, and ensures that every voice is celebrated and appreciated.

We understand that a diverse team brings a variety of perspectives and ideas, which ultimately fosters creativity and excellence. Our internship program is designed to provide opportunities for career growth and development for every intern by creating a supportive and inclusive workplace where they can make meaningful contributions while preserving the world’s most precious resource.

The SaaS / Self-Service Specialist Intern will support the Customer Care team in driving adoption, onboarding, and operational excellence within Badger Meter’s Self-Service Portal and Software-as-a-Service (SaaS) platforms. This intern will gain hands-on experience in customer onboarding, service unit pricing set-up / maintenance, registration automation, and adoption analysis while contributing to projects that improve the self-service customer experience. This position offers a unique opportunity to work in a cross-functional environment, collaborating with Customer Care, Sales, and Product teams to enhance customer success through technology-enabled service delivery.

This will be a summer internship at our Milwaukee facility.

Essential Job Duties

• Onboarding Campaigns: Assist in developing and executing onboarding communications and workflows for new customers in the Self-Service portal.

• Service Unit Pricing Set-up and Maintenance: Create pricing record and maintain price changes. Validate pricing against contract, quote, and price books.

• Registration Automation: Support automation of account creation, registration updates, and data validation activities within Salesforce and other internal systems.

• Adoption Analysis: Collect and analyze customer adoption and usage metrics, prepare reports to track engagement and identify improvement opportunities.

• Operational Support:

  • Help process SaaS service unit orders and maintain accurate records.

  • Assist in troubleshooting customer onboarding or portal registration issues.

  • Contribute to updates of software pricing, account records, and process documentation.

• Process Documentation: Draft and update training guides, process flows, and FAQs to improve portal usability and team efficiency.

• Collaboration: Work closely with Customer Care team members, contributing to cross-departmental initiatives focused on automation, customer support, and continuous improvement.

Qualifications

• Currently pursuing a Bachelor’s Degree in Business Administration, Information Systems, Communication, or a related field.

• Strong technical/computer skills, including Microsoft Office Suite.

• Exposure to CRM or ERP platforms (Salesforce, SAP, Oracle, etc.) preferred.

• Analytical mindset with the ability to interpret data and identify trends.

• Strong organizational skills with attention to detail.

• Excellent written and verbal communication skills.

#LI-Onsite

An Equal Opportunity/Affirmative Action Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Applicants can learn more about their rights regarding equal opportunity in employment by viewing the federal "EEO is the Law" poster and the “EEO is the Law” poster supplement at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Badger Meter complies with all aspects of the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local disability laws. This means that we will reasonably accommodate qualified employees with a disability if accommodation would allow them to perform the essential functions of their job, unless doing so would create an undue hardship.

Privacy Statement

The Employee and Applicant Privacy Statement describes how we collect, use, share, retain, and safeguard applicant information. Please see the privacy statement on our website here.