Summary

Under close supervision, provide administrative, operational, and programmatic support for residency Quality Improvement (QI) education and Graduate and Undergraduate Medical Education (GME/UME) activities. The role works closely with program leaders, faculty, and learners to support the day-to-day coordination of education initiatives, maintain accurate data and reporting, facilitate effective communication, and ensure consistent and reliable program operations.

Primary Responsibilities

• Implement program activities (e.g., educational events (Grand Rounds), training, learner recruitment and, interviews, orientation, schedules, UME SEL’s, retreats, and graduation).

• Maintain working understanding of accreditation, board, and institutional requirements. Coordinate and monitor activities related to these requirements to ensure full compliance.

• Support Program Directors or other leaders on issues related to the requirements of accreditation agencies, national boards, or affiliates.

• Serve as a liaison and collaborate with Program Directors, coordinators, trainees, division leadership, and Medical College of Wisconsin Affiliated Hospitals (MCWAH).

• Maintain database(s) to track, schedule, record activities, monthly evaluation, Qualtrics surveys, satellite credentialling, duty hours, and on-call schedules related to the institution, program(s), and learners.

• Provide information, support, and problem solving for leaders, faculty, and staff.

• Coordinate the onboarding and orientation process for trainees. Perform standard orientation for new trainees.

• Create brochures, flyers, handbooks, and other educational materials.

• Coordinate assessment and evaluation activities.

• May monitor program budgets.

• Other duties as assigned.

Knowledge – Skills – Abilities

• Knowledge of computers, clerical procedures, customer service standards, collaboration, and information management.

• Organization, time management, interpersonal, communication, and problem solving skills.

Qualifications

Appropriate experience may be substituted for education on an equivalent basis.

Minimum Required Education: Bachelor's degree

Minimum Required Experience: 2 years

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Physical Requirements

Work requires occasionally lifting moderate weight materials, standing, or walking continuously.

Work Environment

Occasional exposure to dust, noise, temperature changes, or contact with water or other liquids. Work is performed in an environmentally controlled environment.

Sensory Acuity

Ability to detect and translate speech or other communication required. May occasionally require the ability to distinguish colors and perceive relative distances between objects.

Why MCW?

• Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental. Along with Flexible Spending options

• 403B Retirement Package

• Competitive Vacation and Paid Holidays offered

• Tuition Reimbursement

• Paid Parental Leave

• Employee & Family Assistance Program (EFAP)

• Pet Insurance

• On campus Fitness Facility, offering onsite classes

• Additional discounted rates on items such as: Select cell phone plans, local fitness facilities, Milwaukee recreation and entertainment etc.

For a brief overview of our benefits see: Benefits Overview

For a full list of positions see: MCW Careers

At MCW all of our endeavors, from our internal operations to our interactions with our partners, are driven by our shared organizational values: Caring – Collaborative – Curiosity – Inclusive – Integrity – Respect. We are committed to fostering an inclusive environment that values diversity in backgrounds, experiences, and perspectives through merit-based processes and in alignment with all applicable laws. We believe that embracing human differences is critical to realize our vision of a healthier world, and we recognize that a healthy and thriving community starts from within. Our values define who we are, what we stand for and how we conduct ourselves at MCW. If you believe in embracing individuality and working together according to these principles to improve health for all, then MCW is the place for you. For more information, please visit our institutional website.

MCW as an Equal Opportunity Employer and Commitment to Non-Discrimination:

The Medical College of Wisconsin (MCW) is an Equal Opportunity Employer. We are committed to fostering an inclusive community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, age, disability, sex, gender identity/expression, sexual orientation, marital status, pregnancy, predisposing genetic characteristic, or military status. Employees, students, applicants or other members of the MCW community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.