Summary

The trauma recovery center case manager provides comprehensive, trauma-informed case management services to survivors of violent crime. This role is responsible for assessing client needs, coordinating services, and supporting engagement in care across medical, mental health, legal, and social service systems.

Working as part of a multidisciplinary team, the Case Manager plays a critical role in reducing barriers to care and promoting client stability, recovery, and access to resources. This position requires a high level of organization, collaboration, and commitment to client-centered, culturally responsive services.

Primary Responsibilities

• Conduct assessments to identify client needs across multiple domains (e.g., housing, safety, medical, legal, financial)

• Collaborate with clients and clinical staff to develop individualized service plans

• Monitor and update client needs and goals throughout the course of services

• Provide ongoing case management services to support client stability and recovery

• Link clients to needed resources and services, including shelter, housing, healthcare, legal advocacy, and public benefits

• Assist clients with applications (e.g., victim compensation, benefits, insurance)

• Coordinate care across multiple providers and systems

• Conduct proactive and assertive outreach to engage and retain clients in services

• Maintain regular contact with clients, including phone, in-person, and community-based interactions

• Support re-engagement of clients who have disengaged from services

• Advocate on behalf of clients within healthcare, legal, and social service systems

• Provide trauma-informed support and psychoeducation

• Assist clients in navigating complex systems and reducing barriers to care

• Participate in multidisciplinary team meetings and case conferences

• Collaborate closely with clinicians, medical providers, and external partners

• Communicate effectively with team members regarding client needs and progress

• Maintain accurate, timely, and complete documentation in accordance with program and funding requirements

• Track services provided, referrals, and client outcomes

• Support data collection, reporting, and quality improvement efforts

Knowledge – Skills – Abilities

• Strong organizational and time management skills

• Excellent interpersonal and communication skills

• Ability to engage diverse and high-need populations

• Strong problem solving and advocacy skills

• Ability to work both independently and as a part of a team

• Commitment to equity, inclusion, and trauma-informed care

• Combination of office-based and community-based work

• May include accompanying clients to appointments (e.g., court, medical visits)

• Requires flexibility to meet client needs, including occasional evening hours

Qualifications

Appropriate experience may be substituted for education on an equivalent basis.

Minimum Required Education: Associate’s degree

Minimum Required Experience: 2 years

Preferred Education: Bachelor’s degree in social work, psychology, public health, or a related field

Preferred Experience: Minimum of 1-2 years of experience in case management, social services, or a related field

Bilingual/bicultural (e.g., Spanish/English)

Experience working with trauma-affected populations strongly preferred

Knowledge of community resources and public systems (e.g., housing, benefits, legal services)

Experience working with survivors of violent crime

Familiarity with trauma-informed care and culturally responsive practices

Physical Requirements

Work requires occasionally lifting moderate weight materials, standing, or walking continuously.

Work Environment

Occasional exposure to dust, noise, temperature changes, or contact with water or other liquids. Work is performed in an environmentally controlled environment.

Sensory Acuity

Ability to detect and translate speech or other communication required. May occasionally require the ability to distinguish colors and perceive relative distances between objects.

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